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ABOUT ROYAL INTERNATIONAL MARKETING

Be advised the Royal Products Catalog is for reference purposes only so you cannot place orders from this website; however, you can pull whatever details you want from it. The information contained in the catalog may change from time to time. New products are added and discontinued ones are removed several times during the year with notices posted in the weekly email broadcast. Our prices do change but rarely, and we strive to keep them low and competitive. Royal offers special pricing for distributors and exporters. Contact us by email to receive distributor/exporter pricing and terms if qualified.

Royal offers Direct Import, Volume Discounts, and Dropshipping at no extra charge. Our primary small-package carrier is UPS, and we employ several LTL companies.

To place an order, send your Purchase Order via:
Email
Phone: 800-582-3799 or +01-908-864-4851 ext. 6511
Fax: +01-908-864-4860
An order confirmation message will reply to you.

For Royal Resellers: To receive the latest Product List, Royal News, and Inventory Levels by email, send an email requesting inclusion into our weekly Monday morning inventory report. Please let us know if you have any questions or concerns. And thank you for choosing Royal!

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WARRANTY PROCEDURES

All Royal products are warrantied from the date of the customer's purchase in the USA. For new machines, Royal guarantees the product is new and free of defects of workmanship and materials. For refurbished (B1) machines, Royal guarantees the product will be clean, packaged properly and functioning normally.

If your customer discovers a defect or malfunction of any product within its warranty period, Royal will repair it at one of our Authorized Service Centers or replace it free of charge. Warranty instructions are located in each product's operating manual.

WARRANTIES:

All new Royal products, except shredders, are provided a 90 Days Labor and One Year Parts Warranty.
All refurbished Royal and Adler-Royal products, except shredders, are provided a 30 Day Parts and Labor Warranty.
All new and refurbished Royal shredders are provided a One Year Parts and Labor Warranty.
All new Adler-Royal typewriters and Adler-Royal calculators feature a six month parts and labor warranty.

For dealer returns only, Click Here to send an email for requesting an Return Authorization (RMA) number and address. For customer returns, please have them follow the return instructions in the operating manual.

For Technical Support, call: 1-800-272-6229 in the USA and Canada
+52-55-9138-33-06 in Mexico (certain products have their own dedicated support numbers) 

To locate an Authorized Service Center (ASC) in the USA and Canada, click our INTERACTIVE SERVICE CENTER MAP

To become a Royal ASC, call 800-222-2310 to receive details.